Our commitment at Creek Time Outfitters is to you, the angler. That is why we have developed a program to get you back on the water faster. We apologize for the inconvenience of a broken rod and are committed to get you fishing again. This programs covers all rods manufactured under our JB Weiss Rods, ZombieStickz® brand names.
How do I make a rod warranty claim?
If you are certain that your broken rod is our mistake (some type of manufacturer’s defect) and your rod is under the designated warranty period, you will need to send an email with the following information to firstname.lastname@example.org to submit your claim.
- A photograph of rod clearly showing brand and model as printed directly above rod handle
- Multiple photographs clearly showing the broken area(s) of the rod
- A copy of the dated receipt or proof of purchase
- A description of how your rod broke
- Your address and a daytime contact number
In many cases we can repair damage to your rod, but in some cases damage is well beyond a repair, or a repair may not be practical if the performance of the rod would change dramatically. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the break. When we receive the above info a trained Creek Time engineer will inspect the claim and will be in contact concerning warranty.
What if I accidentally broke my rod or it’s out of the warranty time period?
Everyone has broken a rod by accident, but Creek Time isn’t going to penalize you for it. We’re going to give you a sweet deal on a replacement rod and get you back on the water.
If you broke your rod by accident, send us the same information listed above in the warranty claim section to email@example.com explaining what happened.
We will take your information and be in touch regarding replacement options.
It is that easy. We are committed to keeping you fishing.
Warranty Summary of our current product line
Each series has a specific warranty program associated with it. Details are supplied to the original purchaser. If you are not the original purchaser or have any other questions please email us at firstname.lastname@example.org or call us at 855-551-7637 .
- JB Weiss Rod Co. Bamboo Rods
5 Year Warranty (from original purchase date)
- JB Weiss Rod Co. Signature Rods
1 Year (from original purchase date)
- ZombieStickz® Series Rod
- ZombieStickz® Pole Spears
We guarantee that our products are free from manufacturer’s defects. Normal wear and tear or misuse or mistreatment of the product are not covered in our limited warranties.