CREEK TIME RETURN POLICY
Creek Time Outfitters Branded Products
Creek Time guarantee’s its own line of products against defect in material or workmanship for a period of one year. Some of our products go beyond this term and have a limited lifetime warranty, contact us for details. If any Creek Time Outfitters, J.B. Weiss Rod, or ZombieStickz branded product which are limited to: Fishing Rods and Pole Spears, fail under normal use we reserve the right to replace the item with a like item, or repair the item at no cost to the original purchaser. For warranty returns please contact us directly. For information on all other returns please see the information below on How to Submit a Return.
Products We Carry
For products that we carry, the manufacturer is responsible for any defects. In many cases we are authorized resellers, dealers, and/or distributors of these products and can assist you in filing a claim. To qualify for product replacement, items must be returned in their original packaging with all tags and stickers attached. For information on all other returns please see the information below on How to Submit a Return.
In all cases involving any type of return please note the following:
- Returns must include the original invoice or receipt.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
- Shipping and handling is non-refundable except in the case of defective merchandise shipped within the US.
- Please allow 4-6 weeks from the date we receive the return for credit.
- All returns must be authorized and be complete via our returns portal or and have an RMA number.
- If a return is authorized by us in writing in which you will not using our return portal, the item must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages, therefore we recommend you purchase insurance from your shipper.
- Discounted items are final and cannot be returned or exchanged.
- No return on any Creek Time/J.B. Weiss Rod/ZombieStickz non-branded merchandise outside of 30 Days from day of shipment will be accepted.
- ATTENTION: Customer is responsible for all return shipping charges and a 10% restocking fee. These charges will be deducted from any balance due at the time of the refund.
Please select the appropriate store location where your purchase was made. These portals link directly to the marketplace locations where the purchase was made so your order can be found.